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LeKhaMart's ESG and CSR Strategy

Commitment to Sustainable Consumption and Circular Economy

Introduction

At LeKhaMart, we bring not only quality products but also a strong sense of responsibility toward the community and the environment. We are committed to building a business ecosystem that prioritizes not just profits but also a greener and more sustainable future. Aligning with the principles of ESG (Environmental, Social, and Governance) and embedding social responsibility through CSR (Corporate Social Responsibility) programs, LeKhaMart aspires to educate, accompany, and inspire our customers toward a journey of responsible consumption.

ESG Strategy: Acting Towards Sustainability

LeKhaMart focuses on 3 main pillars of ESG

Environmental
Minimizing impact, protecting the planet
  • Reducing Plastic Waste: Promoting reusable products such as stainless-steel straws, Crystal containers, and SUS316 Titanium cookware
  • Sustainable Fashion: Developing the 'MONO-Fashion' brand made from natural materials, encouraging long-lasting use
  • Energy Conservation: Installing solar energy systems and utilizing 5-star energy-rated electrical appliances
  • Building 'Zero Waste Stores': Committing to minimizing waste generated from operations
Environmental
Social
Supporting communities, spreading values
  • Customer Responsibilities: Launching the 'Conscious Consumption Program' and workshops on 'Saving While Cooking'
  • Supporting Vulnerable Customers: Offering exclusive discounts for elderly customers and underprivileged families
  • Partnering with community organizations to implement food and clothing aid programs for children in remote areas
Social
Governance
Transparency, responsibility and efficiency
  • Supply Chain Management: Prioritizing collaborations with suppliers who meet green manufacturing standards
  • Transparent Information: Providing clear details about product sourcing and production processes
  • Publishing ESG Reports: Periodically disclosing LeKhaMart's environmental and social impact efforts
Governance

50 Outstanding ESG Initiatives

Specific actions LeKhaMart commits to implementing for sustainable value creation

Environmental Initiatives

  1. Using reusable fabric bags or paper bags instead of single-use plastic bags
  2. Providing recycling areas at supermarkets for customers to bring battery, plastic, or paper waste
  3. Deploying organic food counters to help customers reduce chemical consumption
  4. Building solar energy systems and using 5-star energy-rated electrical appliances
  5. Installing free 'Water Refill' machines in shopping areas to reduce plastic bottle usage
  6. Building 'Zero Waste Store' programs
  7. Encouraging customers to bring personal food containers to limit packaging
  8. Partnering with local suppliers to reduce transportation distances
  9. Providing recycled products like bags or eco-friendly household items
  10. Collaborating with environmental organizations to promote forest and ocean protection
  11. Reduce plastic-packaged products and prioritize environmentally friendly packaging materials
  12. Reuse edible surplus food from stores to produce organic compost
  13. Add greenery within stores to create a greener shopping environment
  14. Develop lower-CO₂ freight policies that prioritize green transport and electric vehicles
  15. Promote paper-box reuse for customers buying food

Social Initiatives

  1. Organizing 'Green Community Days' to guide customers on household waste sorting
  2. Implementing preferential policies for elderly customers or those in difficult circumstances
  3. Training employees on sustainable and friendly customer service standards
  4. Supporting education for disadvantaged children through scholarship programs
  5. Organizing workshops on nutrition and healthy cooking for customers
  6. Encouraging customer communities to participate in environmental protection campaigns
  7. Providing dietary products and special nutritional supplements according to customer needs
  8. Creating job opportunities for people with disabilities and low-income individuals
  9. Organizing dedicated shopping days for public service professions like teachers, doctors, soldiers
  10. Building loyal customer programs that reward points for sustainable actions
  11. Provide free reading corners or play areas for children in stores
  12. Install donation boxes and publicly report customer contributions
  13. Partner with small household businesses to supply local products
  14. Work with humanitarian organizations to assist disadvantaged local communities
  15. Hold one nonprofit sales day each month and donate all proceeds to charity
  16. Offer free delivery to customers within the nearby service radius
  17. Organize Customer Days for direct engagement and feedback
  18. Provide clear product information and transparently disclose production processes
  19. Strengthen employee training in diverse and inclusive service culture
  20. Run textbook and life-skills book exchanges to encourage free education at stores

Governance Initiatives

  1. Applying transparent pricing and product origin policies throughout the system
  2. Providing internationally certified products (such as FairTrade, FSC, USDA, GMP, HACCP...)
  3. Building supplier evaluation processes based on clear ESG criteria
  4. Publishing annual ESG reports for customers to better understand the supermarket's social impact
  5. Establishing internal ESG councils to ensure businesses always meet sustainability standards
  6. Building automatic feedback systems via mobile apps to help customers easily contribute opinions
  7. Deploying digital applications for customers to look up information on 'clean', sustainably sourced products
  8. Establishing quick feedback mechanisms with customers around environmental and social issues
  9. Committing to protect customer rights through money-back policies if products don't meet published standards
  10. Training staff on the importance of ESG in business operations
  11. Build strong partnerships with NGOs and adopt community-support policies
  12. Set food-waste reduction targets and improve efficiency across operations
  13. Use artificial intelligence in inventory management to reduce waste
  14. Support community education initiatives on sustainable development
  15. Build fair governance mechanisms and diversify leadership to improve transparency and inclusion

LeKhaMart's Commitment

LeKhaMart pledges to join hands with customers, communities, and partners in pursuit of a greener economy, a compassionate society, and a sustainable living environment. Small actions today signify a promise for a beautiful future tomorrow. Together with LeKhaMart, every customer can become an ambassador for positive change.