LeKhaMart's ESG and CSR Strategy

Commitment to Sustainable Consumption and Circular Economy

Introduction

At LeKhaMart, we bring not only quality products but also a strong sense of responsibility toward the community and the environment. We are committed to building a business ecosystem that prioritizes not just profits but also a greener and more sustainable future. Aligning with the principles of ESG (Environmental, Social, and Governance) and embedding social responsibility through CSR (Corporate Social Responsibility) programs, LeKhaMart aspires to educate, accompany, and inspire our customers toward a journey of responsible consumption.

ESG Strategy: Acting Towards Sustainability

LeKhaMart focuses on 3 main pillars of ESG

Environmental

Minimizing impact, protecting the planet

Reducing Plastic Waste: Promoting reusable products such as stainless-steel straws, Crystal containers, and SUS316 Titanium cookware
Sustainable Fashion: Developing the 'MONO-Fashion' brand made from natural materials, encouraging long-lasting use
Energy Conservation: Installing solar energy systems and utilizing 5-star energy-rated electrical appliances
Building 'Zero Waste Stores': Committing to minimizing waste generated from operations

Social

Supporting communities, spreading values

Customer Responsibilities: Launching the 'Conscious Consumption Program' and workshops on 'Saving While Cooking'
Supporting Vulnerable Customers: Offering exclusive discounts for elderly customers and underprivileged families
Partnering with community organizations to implement food and clothing aid programs for children in remote areas

Governance

Transparency, responsibility and efficiency

Supply Chain Management: Prioritizing collaborations with suppliers who meet green manufacturing standards
Transparent Information: Providing clear details about product sourcing and production processes
Publishing ESG Reports: Periodically disclosing LeKhaMart's environmental and social impact efforts

50 Outstanding ESG Initiatives

Specific actions LeKhaMart commits to implementing for sustainable value creation

Environmental Initiatives

Using reusable fabric bags or paper bags instead of single-use plastic bags
Providing recycling areas at supermarkets for customers to bring battery, plastic, or paper waste
Deploying organic food counters to help customers reduce chemical consumption
Building solar energy systems and using 5-star energy-rated electrical appliances
Installing free 'Water Refill' machines in shopping areas to reduce plastic bottle usage
Building 'Zero Waste Store' programs
Encouraging customers to bring personal food containers to limit packaging
Partnering with local suppliers to reduce transportation distances
Providing recycled products like bags or eco-friendly household items
Collaborating with environmental organizations to promote forest and ocean protection
Reduce plastic-packaged products and prioritize environmentally friendly packaging materials
Reuse edible surplus food from stores to produce organic compost
Add greenery within stores to create a greener shopping environment
Develop lower-CO₂ freight policies that prioritize green transport and electric vehicles
Promote paper-box reuse for customers buying food

Social Initiatives

Organizing 'Green Community Days' to guide customers on household waste sorting
Implementing preferential policies for elderly customers or those in difficult circumstances
Training employees on sustainable and friendly customer service standards
Supporting education for disadvantaged children through scholarship programs
Organizing workshops on nutrition and healthy cooking for customers
Encouraging customer communities to participate in environmental protection campaigns
Providing dietary products and special nutritional supplements according to customer needs
Creating job opportunities for people with disabilities and low-income individuals
Organizing dedicated shopping days for public service professions like teachers, doctors, soldiers
Building loyal customer programs that reward points for sustainable actions
Provide free reading corners or play areas for children in stores
Install donation boxes and publicly report customer contributions
Partner with small household businesses to supply local products
Work with humanitarian organizations to assist disadvantaged local communities
Hold one nonprofit sales day each month and donate all proceeds to charity
Offer free delivery to customers within the nearby service radius
Organize Customer Days for direct engagement and feedback
Provide clear product information and transparently disclose production processes
Strengthen employee training in diverse and inclusive service culture
Run textbook and life-skills book exchanges to encourage free education at stores

Governance Initiatives

Applying transparent pricing and product origin policies throughout the system
Providing internationally certified products (such as FairTrade, FSC, USDA, GMP, HACCP...)
Building supplier evaluation processes based on clear ESG criteria
Publishing annual ESG reports for customers to better understand the supermarket's social impact
Establishing internal ESG councils to ensure businesses always meet sustainability standards
Building automatic feedback systems via mobile apps to help customers easily contribute opinions
Deploying digital applications for customers to look up information on 'clean', sustainably sourced products
Establishing quick feedback mechanisms with customers around environmental and social issues
Committing to protect customer rights through money-back policies if products don't meet published standards
Training staff on the importance of ESG in business operations
Build strong partnerships with NGOs and adopt community-support policies
Set food-waste reduction targets and improve efficiency across operations
Use artificial intelligence in inventory management to reduce waste
Support community education initiatives on sustainable development
Build fair governance mechanisms and diversify leadership to improve transparency and inclusion

LeKhaMart's Commitment

LeKhaMart pledges to join hands with customers, communities, and partners in pursuit of a greener economy, a compassionate society, and a sustainable living environment. Small actions today signify a promise for a beautiful future tomorrow. Together with LeKhaMart, every customer can become an ambassador for positive change.