Personal Data Processing Policy

Form of report on compliance with Decree 13/2023 ND-CP on Personal Data Protection

Legal basis

Applicable from July 1, 2023

Personal Data ProtectionDecree 13/2023/ND-CPon the protection of personal data ("BVDLCN") issued by the Government as well as on the proposal of many Customers.

During the course of the Customer's transaction at the Customer's website/applicationLEKHA DISTRIBUTOR CO., LTD(hereinafter referred to as the “Platform”), LEKHA DISTRIBUTOR Co., Ltd. (hereinafter referred to as “LeKhaMart”) may collect certain personal information of customers in accordance with the terms below.

Scope of information collected

1.1. Information required

To place an order at the Platform (create an order, leave a review, contact us...), you may be asked to leave information for us, including:

• Email
Full name
Telephone

• Address
• Other personal information required

Note:All declared information must be accurate and legal, LeKhaMart is not responsible in case the information provided by the Customer is incorrect.

1.2. Technical information

The Platform may also collect information about visits, including:

• Number of pages you view
• Number of links (links) that customers click
IP address
• Browser type
User language
Access Time

Purpose of use of information

The information that the Platform collects from the Client will be used within the following scope:

2.1. Order processing:

We will call/text to confirm the order, inform you about the order status and delivery time, and confirm order cancellation (if applicable).

2.2. Marketing and communication:

Send open letters of thanks, new product introductions, new services or LeKhaMart promotions.

CUSTOMER SERVICE

Complaint resolution
• Information on the awarding of prizes to the Customer upon winning the prize
• Surveys for better customer care

2.4. Security and compliance:

• Confirmation of technical information & security of Customer information
• Cases at the request of competent state agencies
• Other reasonable purpose to serve the Customer

• Information storage time

The data will be stored until there is a deletion request from the Customer, except where deletion is not permitted by law. In all cases, the Customer's Personal Information will be kept confidential and stored on the Platform's servers.

CONFIDENTIALITY AGREEMENT

• Data is stored securely on the server system
Compliance with personal data protection regulations
It must only be used for its intended purpose.
• Have the right to request deletion of information when it is no longer needed

Parties with access to personal information

Your personal information is committed to absolute confidentiality by LeKhaMart in accordance with this Policy and is only shared with the following Parties for the purposes stated in section 2:

4.1. Service partners:

Delivery partners, telecommunications, internet message service providers, etc. that LeKhaMart cooperates with from time to time to perform the work according to the scope mentioned in section 2.

4.2. Other third parties:

Other third parties if agreed by the Customer from time to time.

How personal information is processed

The Customer's personal information collected through the Customer's activities on the Platform will be stored in a third-party system and secured under the management of LeKhaMart.

Safety measures:

• Storage system protected with advanced security measures
• Strict access management only for authorized personnel
• Periodic data backup to ensure integrity
• 24/7 operational monitoring to detect threats

Customer's right to personal information

The Customer has full rights as prescribed by law to his/her Personal Information:

6.1. Right to access, edit or delete information:

Go to dashboard

Through the switchboard

Call 0908878882, LeKhaMart will assist in adjusting the information.

Qua website

Leave comments or give feedback directly from the Platform.

6.2. Other rights

For other rights, the Client may send a written request to the email[email protected]to specify the requirement.

Contact information

Collection and management of personal information:

Company's name:LEKHA DISTRIBUTOR CO., LTD

Address:62 Street 7A Binh Thoi Residential Area, Binh Thoi Ward, Ho Chi Minh City

Tax code: 0313611399

HOTLINE: 0908878882

Email:[email protected]

as a quick recap

Legal Compliance

Decree 13/2023/ND-CP

Reasonable collection

Collect only as needed

Taking Control

Customer data management

Contact about personal data

📞0908 87 88 82 ✉️[email protected]

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