Return and refund policy
Committed to protecting customer rights with a fair return policy
Commitment to quality
We always strive to provide customers with the highest quality products and best services. However, in practical operations there will be times when unnecessary errors are encountered. Therefore, we have policies on returning products of poor quality that make customers dissatisfied.
Return time
🍎Fresh products
01 day
Applies to fruit products, fresh vegetables, and frozen foods
📦Other products
03 days
Applicable to dry, packaged and other products
📌 Return policy by industry
1.Fresh goods (vegetables, fresh foods)
• Characteristic:Perishable, short shelf life.
• Reasonable policy:
- • Exchanges/returns are only accepted upon receipt or within 24 hours.
- • Customers have the right to refuse if they notice that the goods are damaged, faded, or of poor quality.
- • Returns and exchanges are not applicable after accepting receipt of the goods.
2.Fast-moving consumer goods (FMCG: dry goods, spices, drinks, popular cosmetics)
• Characteristic:long shelf life, low–medium value.
• Reasonable policy:
- • Returns are allowed within 3–7 days if the goods are defective, damaged, and the seal is still intact.
- • No returns on products that have been opened or tried.
3.Electronics – Electronics – Technology
• Characteristic:High value, long-term warranty required.
• Reasonable policy:
- • Return within 7–15 days if there is a technical error.
- • After the above time, the genuine warranty policy applies.
- • No returns if the customer damages it on their own.
4.Fashion – Accessories
• Characteristic:related to size and design.
• Reasonable policy:
- • Change size or model within 7 days.
- • Goods must still have tags, be unwashed, and unused.
- • Does not apply to "clearance sale" products.
5.High-end goods (high-end cosmetics, functional foods, specific imported goods)
• Characteristic:Requires standard preservation and high value.
• Reasonable policy:
- • Return within 3–5 days if there is a manufacturer defect.
- • Require complete documents/certification when returning goods.
📌 Conclusion
👉 Return policy needs to be flexible according to each industry, should not be rigidly applied like "7 days for all". For LeKhaMart, this is also a way to show professionalism and kindness, helping customers feel secure in shopping without worrying about "taking advantage of policies".
Quality defects are returned
LeKhaMart commits to free returns for the following quality defective products:
Fresh fruits and vegetables:
- • Fruits and vegetables are wilted or bruised
- • Bee stings lead to internal damage to the fruit/tubers
- • Fruits and vegetables are old
Packaging products:
- • The product's protective film is torn
- • Milk is curdled
- • Weevil-infested cereals and grains
LeKhaMart's commitment:We look forward to receiving your feedback to have the opportunity to compensate for similar products or refund customers.
Special case
Some specific cases for customers to clearly understand the return policy:
Renewed
For example:Hoa Loc mangoes that are damaged inside will be replaced for free.
Cannot be exchanged
For example:Mangoes with black spots on the outside of the peel are a natural process or if you leave them for a long time and forget to eat them, leading to damage and will not be renewed.
Return process
Contact to report error
The store manager where the Customer purchases will contact the Customer directly to know the status of the goods.
Verify and process
Proceed to exchange or refund as quickly as possible after verifying the product condition.
Completed
The new product is delivered to the customer or the money is refunded according to the agreed method.
Refund policy
In case the order is canceled before delivery confirmation:
Payment via online e-wallet:
LeKhaMart will refund the amount you paid within 1-3 working days.
Online transfer:
Please send additional transfer information including:
- • Bank account number
- • Beneficiary name
- Bank name
- • Bank branch
- Telephone
Important note
Return term:
If the products have exceeded the return time specified above since your purchase and are not due to product quality errors, LeKhaMart hopes for your understanding, we cannot process the return.
Check carefully upon receipt:
We hope that customers and LeKhaMart will check the goods carefully when purchasing and receiving to avoid confusion and pay attention to the RETURN TIME REGULATIONS mentioned above.
as a quick recap
Fresh products
01 day return
Other products
03 days to return
Commit
Replace or refund